Return & Refund Policy

Thank you for shopping at Zefa. We want you to have a smooth and satisfying shopping experience. If you're not entirely satisfied with your purchase, we’re here to help.

Returns

• You have 7 days from the date of delivery to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Some items such as perishable goods, personal care items, and customized products may not be eligible for return.

How to Request a Return

To initiate a return, please contact our support team at support@zefa.com with your order number and reason for return. Our team will guide you through the next steps.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days and automatically applied to your original method of payment.
• Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).

Exchanges

We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order for the desired product.

Exceptions

• Items marked as final sale cannot be returned or refunded.
• Digital products and gift cards are non-returnable and non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out at support@zefa.com. We're here to help!